Privacy Policy

Privacy Policy

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • account balances and payment history
  • credit history and credit scores
How? All financial companies need to share customers’ information to run their everyday business—to process transactions, maintain customer accounts, and report to credit bureaus. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons LightStream chooses to share; and whether you can limit this sharing.
Reason we can share your personal information Does LightStream share? Can you limit this sharing?
For our everyday business purposes— such as process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes— to offer our products and services to you Yes Yes (See below)
For joint marketing with other financial companies No We don’t share
For our affiliates’ everyday business purposes— information about your transactions and experiences Yes No
For our affiliates’ everyday business purposes— information about your creditworthiness Yes Yes (See below)
For our affiliates to market to you Yes Yes (See below)
For nonaffiliates to market to you No We don’t share
To limit our
  • LightStream customers, please go to Preferences in the customer service section of the LightStream web site to change your preferences to limit our sharing.
  • You may also email LightStream at
If you are a new customer, we can begin sharing information 30 days from the date you receive this notice. When you are no longer our customer, we may continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing and to restrict telemarketing, direct marketing postal mail and email solicitations.
Who we are
Who is providing this notice? LightStream, and its affiliates.
What we do
How does LightStream protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does LightStream collect my personal information? We collect your personal information, for example, when you

  • open an account or deposit money
  • pay your bills or apply for a loan
  • use your credit or debit card

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing? Federal law gives you the right to limit sharing only for

  • affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates to market to you
  • nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an account I hold jointly with someone else? Your choices will apply to everyone on your account—unless you tell us otherwise
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies. LightStream is a division of SunTrust Bank.

  • Our affiliates include companies with a SunTrust name and other financial companies, such as GenSpring International LLC. SunTrust does not own any nonfinancial companies.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • LightStream does not share information with nonaffiliates so they can market to you.
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • LightStream does not have any joint marketing partners.
Other important information

State and Local Regulations: If, in addition to federal law, you are protected by specific state or local rules concerning information sharing and marketing, LightStream will fully comply with these as well.

Use of Third Parties: We have arrangements with companies whose experience is essential for our own services to operate properly. These companies,
some of which may be located outside the United States, work at LightStream’s direction, only receive the information necessary to perform these functions, and adhere to
LightStream’s data security guidelines.

Important Notice about Credit Reporting: We may report information about your account(s) to credit bureaus. Late payments, missed payments, or other
defaults on your account(s) may be reflected in your credit report.

Do Not Call Policy. This notice is LightStream’s Do Not Call Policy under the Telephone Consumer Protection Act. LightStream abides by all federal and
state regulations on telephone usage, maintains an internal Do Not Call list and makes no telemarketing calls to numbers on this list. All Do Not Call requests are
implemented within 30 days and the selection is permanent – unless you elect to remove your number from the list.